PRIVACY AND COOKIES POLICY

Calé - Confeitaria Tradicional Portuguesa / PRIVACY AND COOKIES POLICY

WHAT WE USE YOUR DATA FOR

We will use your data (collected online or in person), among other purposes, to manage your order/purchase of products, answer your questions, and, if you wish, to send you our promotions/campaigns and institutional information.

WHY WE USE YOUR DATA

We are authorised to process your data because we need to process it in order to execute your order/purchase, although there are other reasons that legitimise us using them, such as the interest in answering your questions or the consent that you give us to send you our newsletter, among others.

WITH WHOM WE SHARE YOUR DATA

Calé Indústria e Comercialização Lda may communicate personal data to its subsidiaries for the provision of the service in question, and these entities undertake to process said personal data solely and exclusively for the fulfilment of the purposes indicated above and in compliance with the instructions issued, strictly complying with the legal rules on the protection of personal data, information security and other applicable rules. If you would like more information about the recipients, you can contact us at: Rua Dr. João Matos Bilhau nº9 2520-452 Peniche, Portugal, or at the following e-mail address comercialcale@gmail.com. Only the personal data necessary for the provision of the service in question is provided to these companies, and they undertake to process said data solely and exclusively for the fulfilment of the purposes indicated above.

YOUR RIGHTS

You have the right to access, rectify or erase your personal data. You can also object to us using your data or sharing it, as we explain in detail below.
We invite you to read our Privacy and Cookie Policy to properly understand how we will use your personal data and the rights you have in relation to it.

BEFORE YOU START...

In this Privacy and Cookie Policy you will find all the relevant information applicable to utilisation what we make of personal data of our clients, independentemente do canal ou meio (online or in person) that Calé Indústria e Comercialização Lda to use to capture them.

  • We are transparent about what we do with your personal data, so that you understand the implications of the uses we make or the rights you have in relation to your data:

     - We put at your disposal permanent all the information included in this Privacy and Cookie Policy, which you can consult whenever you wish;
     - You will also find information about the processing of your personal data as you interact with us.

Some of the names we will use in this Privacy and Cookie Policy:

  • When we talk about our Platform, in general, we refer to any of the channels or means, digital or face-to-face, that you have used to interact with us. The main ones are:
    • Our website, deliveries.confeitariacale.pt
    • In person, in our shop.
    • By phone
    • Social networks
    • Newsletters

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The person responsible for processing your data is:

Calé Indústria e Comercialização Lda
Rua Dr. João Matos Bilhau nº9

2520-452 Peniche

2. WHY DO WE PROCESS YOUR PERSONAL DATA?

Depending on the purpose for which we process your data, as explained above, we need to process it on a case-by-case basis:

  • your identification data (e.g. your name, surname, language and country from which you interact with us, contact details, etc.);
  • economic and transactional information (e.g. your payment details, information about your purchases, orders, etc.);
  • connection, geolocation and/or navigation data (in case you interact with us via mobile phone, for example);
  • commercial information (for example, if you have subscribed to our newsletter);
  • data on your tastes and preferences.

Remember that when we ask you to fill in your personal details so that we can give you access to a feature or service on the Platform, we will mark some fields as compulsory, as this is the data we need in order to provide you with the service or give you access to the feature in question. Please note that if you decide not to provide us with this data, you may not be able to complete your registration as a user or you may not be able to take advantage of these services or features.
Depending on how you interact with our Platform, i.e. depending on the services, products or functionalities you wish to use, we will process your personal data for the following purposes:

1. FOR DEVELOPMENT, FULFILMENT AND EXECUTION OF ORDERS OR PURCHASES QUE CELEBROU CONNOSCO NA PLATAFORMA

This purpose includes the processing of your data, mainly for:

  • Get in touch regarding updates or informative communications related to the functionalities, products or services contracted, including quality surveys, and to establish the degree of customer satisfaction with the service provided.
  • Manage payment of the products you buy, regardless of the payment procedure used.
    For example: If, when purchasing any of our products through the Site, you decide to activate the save your card details for future purchases, we need to process the data indicated for the activation and development of this functionality. Consent to the activation of this functionality allows your pre-filled payment details to appear automatically in subsequent purchases so that you do not have to re-enter them in each new process, and these details will be considered valid and in force for subsequent purchases.
  • Manage possible returns after you've made a purchase and managing enquiries about the availability of items.
  • Billing purposes and to provide you with invoices for purchases you have made.
  • Guarantee the use of other functionalities or services available.

2. TO RESPOND TO ANY REQUESTS OR ENQUIRIES YOU MAKE THROUGH THE APOIO AO CLIENTE

We only process personal data that is strictly necessary to manage or resolve your enquiry or request.

3. FOR MARKETING PURPOSES

This purpose includes the processing of your data mainly for:

  • To the extent that you subscribe to our newsletter, we will process your personal data for the following purposes manage your subscription, incluindo para sending personalised information about our products or services by various means (such as email or SMS). We may also make this information available to you via push notifications if you have activated them on your mobile device.
    • In this regard, please note that this data processing involves the analysing your user or customer profile to determine what your preferences are and therefore which products and services are most suitable for you. For example, based on your shopping and browsing history (i.e. the articles you have clicked on), we will make suggestions about products that we think may be of interest to you.
    • Remember that you can unsubscribe from the Newsletter at any time and at no cost by sending an email to comercialcale@gmail.com, in addition to cancelling using the instructions we give you in each communication. If you don't want to receive push notifications, you can deactivate this option on your mobile device.
  • Realise promotional activities. By taking part in any promotional activity, you authorise us to process the data you have made available to us in relation to each promotional activity and to communicate it through various means such as social networks or on the Platform itself. In each promotional activity in which you take part, you will have available the terms and conditions where we will give you more detailed information about the processing of your personal data.
  • Disseminate photographs or images that you have shared publicly on the Platform or through our social media channels, provided that you have given us your express consent to do so.

4. FUNCTIONALITY AND QUALITY ANALYSES PARA MELHORAR OS NOSSOS SERVIÇOS

If you access our Platform, we inform you that we will process your browsing data in order to analytical and statistical purposesIn other words, to understand how users interact with our Platform and thus be able to improve it.
In addition, on certain occasions we carry out quality actions and surveys to find out how satisfied our customers and users are and to identify areas where we can improve.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it:

1. DEVELOPMENT, FULFILMENT AND EXECUTION OF THE SALES OR SERVICE CONTRACT

The processing of your data is necessary for conclusion of the order, purchase and/or service contract.
Some data processing related to the purchase process will only be activated because you request or authorise it, such as the storage of payment data (card) for future purchases.
In these cases, the basis for processing your data is your own consent.
We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We believe that processing this data is positive for all parties involved when making a payment for a purchase, and in particular for you, as it allows us to take measures to protect you against fraud attempts by third parties.

2. CUSTOMER SUPPORT

We consider that we have a legitimate interest to respond to the requests or questions you ask us through the various means of contact. We believe that the processing of this data is beneficial to you in that it allows us to assist you properly and respond to your requests.
When you contact us, in particular for the management of incidents related to your order or the product/service purchased through the Platform, the processing of your data is necessary for the purpose of conclusion of the order or purchase contract.
When your request is related to the exercise of the rights we inform you about below, or to complaints related to our products or services, what legitimises us to process your data is the fulfilment of our legal obligations.

3. MARKETING

The basis of legitimacy for processing your data for marketing purposes is the consent that you grant us, for example, when you agree to receive personalised information through various means, when you consent to push notifications being sent to your mobile device, or when you agree to the terms and conditions to take part in a promotional activity or to publish your photos on the Platform or on our social media channels.
Para lhe mostrar informação personalizada, consideramos que temos um legitimate interest para definir um perfil com a informação que temos sobre si (como preferências ou compras) e os dados pessoais que nos forneceu, tais como faixa etária ou língua, pois entendemos que o tratamento destes dados também é benéfico para si porque lhe permite melhorar a sua experiência como utilizador e aceder a informação de acordo com as suas preferências.

5. FUNCTIONALITY AND QUALITY ANALYSES

We consider that we have a legitimate interest to analyse the functionality of the Platform and the degree of user satisfaction, as we believe that processing this data will improve the experience. If you access our Platform, we inform you that we will process your browsing data in order to analytical and statistical purposesIn other words, to understand how users interact with our Platform, which will allow us to provide a higher quality service.

4. HOW LONG WILL WE KEEP YOUR DATA?

The shelf life of your data will depend on the purposes for which we process it, as explained below:

1. DEVELOPMENT, FULFILMENT AND EXECUTION OF THE ORDER, PURCHASE OR SERVICE CONTRACT

We will process your data for as long as necessary to manage the order or purchase of the products or services you have acquired, including possible returns or claims associated with the purchase of the particular product or service.
Sometimes we will only process the data until you decide, as is the case with the payment (card) data you have asked us to store for future purchases.

2. APOIO AO CLIENTE

We will process your data for as long as is necessary to respond to your enquiry or request.

4. MARKETING

Trataremos os seus dados até cancelar a sua subscrição da newsletter.
Se participar em ações promocionais, conservaremos os seus dados por um prazo de 6 meses a partir do término da ação.

5. FUNCTIONALITY AND QUALITY ANALYSES

We will process your data sporadically for as long as we carry out a particular action or quality survey, or even anonymise your browsing data.

Regardless of whether we process your data for the time strictly necessary to fulfil the corresponding purpose, we will subsequently keep it duly stored and protected for as long as liabilities may arise from the processing, in compliance with the legislation in force at any given time. When each of the possible actions expires, we will delete the personal data.

DO WE SHARE YOUR DATA WITH THIRD PARTIES?

In order to fulfil the purposes indicated in this Privacy and Cookie Policy, we may have to transfer your personal data to third parties who support us in the services we offer you, for example:

  • Institutions financial,
  • Organisations fraud detection and prevention,
  • Service providers technology services,
  • Service providers and employees logistics, transport and delivery,
  • Service providers related to customer support.
  • Partners and service providers related to marketing and advertising.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and guaranteeing you the exercising their rights. We have determined that you can exercise your rights at no cost by sending us an e-mail to comercialcale@gmail.comIf we need to identify you, simply tell us the reason for your request and the right you wish to exercise. If we consider it necessary in order to identify you, we may request a copy of an identification document.
In particular, regardless of the purpose or legal basis for which we process your data, you have the right to:

  • Ask us access to the data we have about you.
  • Ask us to rework the data we already have. In any case, please note that by actively providing us with your personal data in any way, you are guaranteeing that it is certain and exact e compromete-se a notificar-nos de qualquer mudança ou alteração dos mesmos. Qualquer perda ou dano causados à Plataforma ou ao responsável da Plataforma ou a qualquer terceiro decorrente de uma comunicação de informação errada, inexata ou incompleta nos formulários de registo, será responsabilidade exclusiva do utilizador. Por favor, recorde que, regra geral, só nos deve fornecer os seus próprios dados pessoais, não os de terceiros, salvo se doutra forma for permitido nesta Política de Privacidade e de Cookies.
  • Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to continue contacting you, as explained above, or when we are no longer legally authorised to process it
  • Pedir-nos que cancelemos ou limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of your data or to keep it longer than necessary when you need it.

If you have given us your consent for the processing of your data for any purpose, also has the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in the purposes for which we process your data.

When our legitimacy for processing your data lies with you consent or the contract execution, as explained above, you will also have the right to request the portabilidade dos seus dados personal data. This means that you will have the right to receive the personal data you have provided us with in a structured, commonly used and machine-readable format, so that you can transmit it directly to another organisation without hindrance from us.
On the other hand, when the processing of your data is based on our legitimate interestwill also be entitled to oppose to the processing of your data.

WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA

We offer functionalities or services that require us to process the personal data of a third party that you must provide to us, such as in the case of activating and sending the Gift Voucher or managing the Gift Voucher request. If you provide us with third party Personal Data, you warrant that you have informed them of the purposes for which and the manner in which we need to process your Personal Data.

CHANGES TO THE PRIVACY AND COOKIE POLICY

We may modify the information set out in this Privacy and Cookie Policy when we deem it appropriate. In this case, you will receive a notification by various means through the Platform (for example, through a banner, a pop-up or a push notification), we may send you a message to your email address when the change in question is significant in relation to your privacy, so that you can review the changes, evaluate them and, if appropriate, object and cancel any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy on a regular basis, in case minor changes are made or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent point of information on our Website.

INFORMATION ABOUT COOKIES

We use cookies and similar devices to make it easier for you to browse the Platform, to understand how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to find out more about the cookies and similar devices we use, their purpose and other useful information.

1. WHAT ARE COOKIES?

A Cookie is a small text file that a website stores on your personal computer, phone or other device, containing information about your browsing on that website. Cookies are necessary to make the search easier and more user-friendly and they do not damage your computer.
Although this Policy uses the general term "Cookies", since these are the main method of storing information used by this website, the browser's "Local Storage" space is also used for the same purposes as Cookies. All the information included in this section also applies to this "Local Storage".

WHAT ARE COOKIES USED FOR ON THIS WEBSITE?

Cookies are an essential part of how this website works. The main purpose of our cookies is to improve the user's search experience. For example, they are used to remember your preferences (language, country, etc.) during browsing and on future visits.
The information collected by Cookies also allows us to improve the website through estimates and usage patterns, tailoring the website to the individual interests of users, quick searches, etc.
On this occasion, if we have obtained your prior and informed consent, we may use Cookies, tags or other similar devices in order to obtain information that allows us to show you advertising based on analysing your search habits, whether from our website or those of third parties or any other means.

WHY ARE COOKIES NOT USED ON THIS WEBSITE?

We do not store sensitive personal information such as your address, password, credit or debit card details, etc. in the cookies we use.

WHO USES THE INFORMATION STORED IN COOKIES?

The information stored in Cookies from our website is used exclusively by Calé Indústria e Comercialização Lda, with the exception of that identified below as "third-party cookies", which are used and managed by external entities to provide services that are requested from us for the purpose of improving our services and the user experience while browsing our website. The main services for which these "third-party cookies" are used are obtaining access to statistics and guaranteeing payment for transactions carried out.

HOW CAN I PREVENT THE USE OF COOKIES ON THIS WEBSITE?

If you prefer to avoid the use of Cookies on this page, taking into account the above limitations, you should first deactivate the use of Cookies in your browser and then delete the Cookies stored in your browser associated with this website.
You can use this option to prevent the use of cookies at any time.

HOW TO DEACTIVATE AND PREVENT THE USE OF COOKIES?

You can restrict, block or delete cookies from this website at any time by configuring your browser following the steps below.
Although the settings are different for each browser, cookies are usually configured in the "Preferences" or "Tools" menus.
For more information on how to configure cookies in your browser, see the "Help" menu in the browser itself.

WHAT SPECIFIC COOKIES DOES THIS WEBSITE USE AND FOR WHAT PURPOSE?

Technical cookies and personalisation

For identification and authentication, navigation, interface customisation, favourites... These cookies are used to identify the user during the session, speed up certain website procedures, remember the pages already visited, etc.

  • User ID - Used to identify the user. They contain the session user's technical data, such as connection waiting time, session identifier, etc.
  • Session identifier - Used to identify the user's http session. They are common in all web applications to identify user requests during the session.
  • Browsing status - Allows the user's browsing status to be identified (login, first page, first access, scroll status, voting status, etc.)
  • User choices - These shop the session values chosen by the user, such as the shop, language, currency, products, size, etc.
  • Favourites and last selections - These allow the user's favourite choices to be remembered (shops, for example) as well as the last choices (shops, products, consent to the installation of cookies, etc.) in subsequent Internet sessions.
  • Shopping basket - Stores information relating to the mini shopping basket, as well as the user identification details associated with the aforementioned basket.
  • Protocol - Allows changes to be processed between secure (https) and non-secure (http) domains (protocol).

Cookies for analysing navigation

These cookies obtain generic information about the user's access to the website (not the content itself) in order to subsequently provide us with aggregate information about these accesses for statistical purposes.

  • Source (WC_GASource) - Used to determine the origin of a user when they arrive at the website, for example, if they have arrived at the product elements page via a product grid, the search engine or an external website.
  • Google Analytics ( utma, utmb, utmc, utmd, utmv, utmz,_ga...) - These allow the website to be monitored using the Google Analytics tool, which is a service provided by Google to obtain information on user access to the website. Some of the data stored relates to: the number of times a user visits the website, the dates of the first and last visits, the duration of the visits, the page from which the user accessed the website, the search engine used by the user to access the website or the link they clicked on, the location in the world from which the access is made, etc. The configuration of these cookies is predetermined by the service offered by Google and the information generated by the cookie about the use of the website is transmitted to and stored by Google, Inc (a company in the United States of America). We therefore suggest that you consult the Google Analytics privacy page, here, please contact us for more information about the cookies used and how to deactivate them. Please note that we are not responsible for the content or accuracy of third-party websites.

Cookies for analysing purchases

These cookies make it possible to collect information about the device from which the purchase was made on this website, in order to verify that the transactions provide sufficient guarantees to customers. These cookies never include sensitive information such as card details.

  • Dispositivo de compra (thx_guid) – Permitem a identificação do dispositivo (computador pessoal, telefone, etc.) a partir do qual as compras neste website são efetuadas para análise subsequente., com o objetivo de poder oferecer suficientes garantias aos clientes em operações de compra. A informação recolhida nestas cookies é recolhida por uma sociedade externa (a Cybersource) de forma a realizar a presente análise.